Tim takes confidentiality very seriously and considers it a crucial aspect of providing a psychological service. All psychology sessions are confidential and young people can speak to Tim confident that he will not discuss the details of their concerns with their parents or other family members. There are however, three important exceptions:
- Tim will discuss content if permission is first given.
- If he has reason to believe that someone is at risk of harm, Tim is required to raise his concerns in order to reduce that risk. Where appropriate, he will first discuss ways of doing this with the person concerned.
- If a court requires content to be shared, Tim must abide by relevant court orders. In the unlikely event that this occurs, Tim will take reasonable steps to ensure only the specific information required by the court is made available.
Note that where rebates are claimed from Medicare or other agencies, Tim may be required to provide summary reports to GPs and/or agencies regarding progress.
As part of providing a psychological service, Tim Edwards-Hart will need to collect and record relevant information from you. This information will be a necessary part of the psychological assessment and intervention that is conducted. Information may be recorded in the following way:
Case files: Your personal information is maintained on an encrypted, password protected, hard-drive that can be remotely wiped. Paper documents are kept in a secure filing cabinet that is accessible only to Tim Edwards-Hart. Tim will be able to discuss information in your file with you.
Online: Information may stored online using Halaxy. This e-health company provides a range of services, including a booking service, appointment reminders, credit card billing, note taking, tracking Medicare referrals and processing Medicare rebates. Information stored on Halaxy is transferred using bank-grade encryption.
Access to recorded information
You may view and/or have copies of the material recorded in your file on request, subject to the exceptions contained in the National Privacy Principal 6 (e.g., actual test scores, proformas, etc.) of the Privacy Amendment (Private Sector) Act* (2000). In these instances, summaries can be provided.
* Further information about these laws can be found on the website of the Office of the Australian Information Commissioner (OAIC). You can also write to the OAIC (GPO Box 5218 Sydney NSW 2001) or telephone (1300 363 992) if you wish to lodge a formal complaint about the use of, or access to, your personal information.